Case Study

Marks & Spencer

SYSTEM: VISIONPLAN

ROSTERING STAFF AT...

In the "High Street" retail business environment, having the right staff available at the right times is crucial. In these times of job mobility there is added pressure on those responsible for planning who works when and where. Some years back, Marks & Spencer approached MultiTime Limited to provide a solution to their rostering issues. Their main need was a software solution which was easy to use & was responsive to the reality of their commercial environment and the ever changing nature of their weekly staffing requirements.

In 2008, MultiTime is involved in a major upgrade of the system, where i) it will operate in the Microsoft.Net environment ii) it is located on a Server in London but is accessible remotely to Stores over the internet. With VisionPlan as utilised in M&S the focus is then making rosters available quickly to the supervisor and as many as of them as needed -  even if it’s one roster for one person. Rosters can be copied forward or dispensed with after use.

M&S uses PeopleSoft HRMS to manage personnel records throughout the group. So there is no need to also set up staff records in VisionPlan – with all such data being transferred automatically from PeopleSoft. Furthermore, PeopleSoft “tells” VisionPlan electronically what is the maximum hours a supervisor can “use” in his section for each week. This is regularly changed to suit the commercial situation in a particular week. The Supervisor then uses VisionPlan to not only schedule his/her staff, but critically, to also allocate the targeted hours across his/her section for the week. Senior management can therefore keep a control on working hours to ensure that their major overhead is kept in line with commercial output.

Another important aspect was that as soon as rosters are set up for the hundreds of staff each week, staff need to know as soon as possible about when they need to work. Therefore, each week staff are provided access to the Roster Notice for the following week.

Once the roster is allocated to the employee, VisionPlan will calculate the hours to be worked including overtime where necessary. As the week progresses, if there are any changes to the employees planned roster, these are input via the corrections screen. At then end of the week this then leaves a clean file of hours his/her worked for automatic sending to payroll. The System also provides a suite of reports.